Last updated: August 7, 2026
These Terms of Service (“Terms”) govern your access to and use of the websites, applications, and services provided by Prempt Inc (“Prempt,” “we,” “us,” or “our”) (the “Services”). By creating an account, texting one of our published numbers, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.
Prempt provides an AI front-desk assistant that answers phone calls and text messages on behalf of small businesses, and that can schedule appointments, send reminders, capture leads, and perform related tasks. Features may change over time as we improve the Services.
You must be at least 18 years old and able to form a binding contract to use the Services. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account. Notify us promptly at support@prempt.ai if you believe your account has been compromised.
These terms apply to text messages sent to or from Prempt’s published numbers.
Prempt operates two messaging programs:
Consent to receive text messages is not a condition of purchase. We do not buy, rent, or share opt-in lists. There are exactly two ways to opt in, and each shows a disclosure at the point of collection:
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time; you will receive one confirmation message and then no further messages. Reply HELP for assistance, or contact support@prempt.ai.
Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.
Our handling of your mobile number and opt-in data is described in our Privacy Policy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
If you use the Services to communicate with your customers, you are the sender of those messages. You represent that you have obtained all consents required by applicable law — including the Telephone Consumer Protection Act and CTIA guidelines — before contacting them, that you will honor opt-out requests, and that your messages will not be unlawful, deceptive, or abusive. You are responsible for the content you send through the Services.
You agree not to:
We may suspend or terminate accounts that violate these rules.
Paid plans are billed in advance on the cadence shown at signup. Fees are non-refundable except where required by law. We may change pricing on notice; changes take effect at the start of your next billing period. You are responsible for applicable taxes.
The Services integrate with third-party platforms you choose to connect, such as Google, Apple, telephony providers, and accounting or payment tools. Your use of those platforms is governed by their own terms. We are not responsible for the availability, accuracy, or practices of third-party services.
The Services use artificial intelligence to draft replies and take actions on your behalf. AI output can be inaccurate or incomplete. You are responsible for reviewing and supervising how the assistant represents your business, and you should not rely on the Services for legal, financial, or medical advice.
We retain all rights in the Services, including software, designs, and trademarks. You retain all rights in the content and data you submit. You grant us a limited licence to host, process, and transmit that content solely to provide and improve the Services.
The Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any message will be delivered.
To the maximum extent permitted by law, Prempt will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising out of or relating to the Services. Our total liability for any claim relating to the Services will not exceed the amounts you paid us in the twelve months preceding the event giving rise to the claim.
You may stop using the Services and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if providing the Services to you becomes commercially impracticable. Sections that by their nature should survive termination will survive.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware will have exclusive jurisdiction over any dispute arising out of these Terms, and you and Prempt consent to their jurisdiction.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Services. Your continued use after the changes take effect means you accept the updated Terms.
Questions about these Terms:
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